Key Responsibilities:

1. Event Operations Management:
   • Overseeing daily venue operations before, during, and after events.
   • Supervising staff, including bars, cleaning, and security teams.
   • Addressing operational issues in a timely manner and ensuring all work orders are completed.
2. Team Leadership and Training:
   • Training and mentoring Front of House (FOH) staff in best practices.
   • Ensuring staff complies with company policies and standards.
   • Motivating staff and fostering a positive work environment.
   • Conducting new hire training on service standards, policies, and Ministry of Labour legislations (e.g., Bill 168, AODA).
3. Event Coordination:
   • Ensuring event spaces meet cleanliness and setup standards.
   • Holding pre-shift meetings to discuss staffing, special requests, and event needs.
   • Monitoring the execution of events and ensuring client satisfaction.
   • Ensuring food stations and functions run on time.
4. Administrative and Logistical Tasks:
   • Handling staff scheduling, training, and hiring for large events.
   • Keeping accurate records of event details, including BEOs (Banquet Event Orders), floor plans, dietary restrictions, and staff attendance.
   • Assisting with inventories and ordering of dry goods and staff uniforms.
   • Communicating with all departments via email or phone call; coordinating with bar managers for event closures, and handling labor reports.
5. Leadership and Meetings:
   • Holding weekly one-on-one meetings with Senior Operations Manager/GM for operational updates.
   • Participating in weekly operational meetings to discuss feedback and operational issues.
   • Ensuring all event details are reported to executives and following up with feedback.
6. Health and Safety:
   • Promoting a safe working environment and ensuring all health, safety, and food safety standards are adhered to.
7. Operational Flexibility:
   • Working a minimum of 44 hours a week with a flexible schedule (evenings and weekends as required).
   • Opening and closing operations based on event timing, ensuring smooth transitions before and after events.

Qualifications and Expectations:

• Strong leadership and people-management skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Experience with event operations, team training, and managing client expectations.
• Ability to foster a positive work environment and lead by example.
• Proficiency in administration, including email communication, inventory management, and labor reporting. Microsoft Word, Excel, Visio programs are an asset.

Job Insights:

• Team-Oriented: This role places a strong emphasis on collaboration and communication between departments (kitchen, bars, cleaning, etc.).
• Leadership: As an Assistant Operations Manager, you’ll be managing both daily operations and staff development. Leading by example is a key part of the role.
• Event-Centric: The role requires flexibility to work during event hours, including weekends and evenings, with an emphasis on ensuring smooth event execution.
• Administrative Responsibility: Alongside operational duties, there is a significant focus on paperwork, staff coordination, and inventory management, balancing between front-line work and behind-the-scenes duties.

Considerations:

• The role involves a balance between leadership, operations, and administrative tasks.
• There’s a clear expectation for effective communication and real-time problem solving, especially during events.
• You’ll be heavily involved in staff training and maintaining operational standards, while also managing logistics and client relations.

Accommodation Statement:

Universal EventSpace is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act.

If contacted for a job opportunity, please inform us if you require any accommodations.

Only qualified candidates will be contacted.

Feedback on Job Description:

The job description is thorough and provides a clear picture of the Assistant Operations Manager’s role. It sets out expectations for both hands-on event coordination and behind-the-scenes management, focusing on customer satisfaction, staff performance, and operational efficiency. The position also requires significant flexibility in terms of hours, which is typical in event-based roles.